Yes, please refer to our return and refund policy.

Yes, as long as your order has not yet been shipped, the order will be cancelled per your request with no additional charge to you.

If you misspelled or automatically entered the wrong address, simply reply to your order confirmation email and confirm. Once you check the address provided for errors, please notify us by email at support@vitalairesystems.com. If the address provided is wrong, we can change the address to the correct address within 24 hours. No refund will be given 24 hours after incorrect submission.

Absolutely! We are here to help you build a safe and clean air environment. Send an email to support@vitalairesystems.com and we will be happy to help you. We receive a lot of emails, so to better help us assist you, please attach your order number and your question or issue.

Yes, wait three days after your order and ask us by email at: support@vitalairesystems.com.

We only sell NEW items on our website. We ship directly from the manufacturer and each item is brand new. We do not sell refurbished or used units. All new items come with manufacturer's warranties as stated on our product pages (these can vary from manufacturer to manufacturer) and some require you to register your unit as stated in the manual.

We only sell brand new air purifiers shipped directly from the manufacturer. The black substance on the surface is carbon residue / dust. This is caused when the shipping company maneuver the unit too much during shipping. Some residual or powder from the packed carbon filter inside your air purifier can get on the units outside. It happens very infrequently, but it does happen from time to time across all manufacturers. Just take rubbing alcohol on a soft cloth and rub the surface. The carbon residue / dust will come right off your unit so that it is in the new condition just like it left the manufacturer in.

Some customers will can smell carbon. Others do not depending on smell sensitivities. Some customers report that they smell it when they receive the unit. Most customers report that they no longer smell it after a few days. A very small set of customers with very sensitive sensories may smell it past the first week. Coconut Shell blend carbons have sometimes been described as a light buttery smell. Potassium Permanganate and Potassium Iodide will sometimes have smells associated with it, but as indicated most all customers report no longer smelling after the unit break phase, unless they have very sensitive smell.

We only ship brand new items that are manufactured, packaged and shipped directly from every manufacturer we represent. The metal endcaps on HEPA and Carbon filters are machine fabricated. Part of the machining process can cause varying degrees of scratches on it. These are normal parts of the machining process and do not affect performance or efficiency. Because the filters are installed inside of the unit and can not be seen visually, the manufacturers do not worry about having the surfaces refinished for esthetics.

In a very small number of individuals, it has been reported that they have reactions like coughing, etc. Per mfgs this is related to the either the coconut shell blend in the carbon, potassium iodide, or potassium permanganate. While all of these things are over the counter items. Just like any thing else, reactions to these and other things are individual. Give us a call to discuss if you have any questions at all.