YES — YOU CAN REVIEW THE RETURN & REFUND POLICY. That’s where the full return steps and requirements live.

BEFORE SHIPMENT. You can cancel at no extra charge. Need a change? Email support@vitalairesystems.com right away.

REPLY TO YOUR ORDER CONFIRMATION. Then email support@vitalairesystems.com with the correct address. We can update it within 24 HOURS. After that, no refund is available.

Absolutely! We are here to help you build a safe and clean air environment. Send an email to support@vitalairesystems.com and we will be happy to help you. We receive a lot of emails, so to better help us assist you, please attach your order number and your question or issue.

Yes, wait three days after your order and ask us by email at: support@vitalairesystems.com.

We only sell NEW items on our website. We ship directly from the manufacturer and each item is brand new. We do not sell refurbished or used units. All new items come with manufacturer's warranties as stated on our product pages (these can vary from manufacturer to manufacturer) and some require you to register your unit as stated in the manual.

We only sell brand new air purifiers shipped directly from the manufacturer. The black substance on the surface is carbon residue / dust. This is caused when the shipping company maneuver the unit too much during shipping. Some residual or powder from the packed carbon filter inside your air purifier can get on the units outside. It happens very infrequently, but it does happen from time to time across all manufacturers. Just take rubbing alcohol on a soft cloth and rub the surface. The carbon residue / dust will come right off your unit so that it is in the new condition just like it left the manufacturer in.

A LIGHT SCENT CAN BE NORMAL. You may notice a carbon smell at first. For most units, it fades within a few days. Very sensitive noses may notice it longer. Some blends can have a light buttery note.

BRAND NEW. You may see light scratches or marks on the metal endcaps. Normal manufacturing marks. Cosmetic only. No impact on performance or efficiency.

In a very small number of individuals, it has been reported that they have reactions like coughing, etc. Per mfgs this is related to the either the coconut shell blend in the carbon, potassium iodide, or potassium permanganate. While all of these things are over the counter items. Just like any thing else, reactions to these and other things are individual. Give us a call to discuss if you have any questions at all.