FAQ - Frequently Asked Questions
I am NOT in love with my order, can it be returned?
If the product is defective or damaged, we offer a 100% money back guarantee. Any returns based on 2nd thoughts, buyers remorse or any reason unrelated to defective or damaged units must be returned within 30 - Days at your own expense, and upon receipt of the product, we will refund 100% of original purchase.  Remember you received FREE shipping, so you will be responsible for the return shipping charges.


If a return is related to a defective or damaged unit, we will provide RGA (return goods authority). Include all names and order numbers in the returned package.
Please note: If your package is on its way, you must wait for it to arrive and return it before you can receive a refund.

How to Cancel Order?

  • You can cancel the order! You must cancel the order before shipping. If the item has been shipped, you will need to pay shipping. So wait for it to arrive and send an email to support@vitalairesystems.com to request cancellation and explain why.

If I entered the wrong address, what should I do now?

  • If you misspelled or automatically entered the wrong address, simply reply to your order confirmation email and confirm. Once you check the address provided for errors, please notify us by email at support@vitalairesystems.com. If the address provided is wrong, we can change the address to the correct address within 24 hours. No refund will be given 24 hours after incorrect submission.

I have a question that wasn't answered, can you please help?

  • Absolutely! We are here to help you build a safe and clean air environment. Send an email to support@vitalairesystems.com and we will be happy to help you. We receive a lot of emails, so to better help us assist you, please attach your order number and your question or issue.

Do you provide product tracking / tracking information?

  • Yes, wait three days after your order and ask us by email at: support@vitalairesystems.com.



Email: Support@vitalairesystems.com

Call us: 1(800)-674-8630

Address: 4801 Glenwood Avenue Suite 200-807 Raleigh, NC 27612, United States

Hours Of Operation: Mon-Fri  9AM-5PM

                                   Sat         9AM-1PM

                                   Sun        Closed